Privacy Policy
Effective Date: January 24, 2025
1. Introduction
Cafecue ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service").
2. Information We Collect
Personal Information
We may collect the following personal information:
- Name, email address, and phone number
- Payment information (processed securely by third-party providers)
- Delivery addresses and location preferences
- Account preferences and settings
Usage Information
We automatically collect information about your use of our Service:
- Order history and preferences
- Chat conversations with our AI assistant
- App usage patterns and feature interactions
- Device information and technical data
AI and Machine Learning Data
To provide our AI-powered chat ordering experience, we collect and process:
- Complete chat conversation history and message content
- User inputs, queries, and natural language interactions
- Order patterns and preferences for personalization
- Feedback on AI responses and recommendations
- Menu interaction data to improve AI suggestions
This data helps train and improve our AI models to provide better, more personalized ordering experiences. We may use third-party AI and machine learning services in addition to our own systems, all under strict data processing agreements that prohibit use of your data for training their general models.
Location Information
With your permission, we collect location data to show nearby shops and provide accurate delivery estimates. You can disable location services at any time in your device settings.
3. How We Use Your Information
We use collected information for the following purposes:
- Processing and fulfilling your orders
- Providing AI-powered chat assistance and customer support
- Personalizing your experience and menu recommendations
- Training and improving our AI models and natural language processing
- Managing loyalty points and rewards programs
- Sending order confirmations and status updates
- Improving our Service and developing new features
- Ensuring security and preventing fraud
- Complying with legal obligations
4. Information Sharing and Disclosure
With Vendor Partners
We share necessary order information with coffee shops and vendors to fulfill your orders, including your name, order details, and pickup preferences.
With Service Providers
We work with trusted third-party service providers for payment processing, analytics, customer support, and technical infrastructure.
AI Service Providers
We may use third-party AI and machine learning services in addition to our own systems to power our chat ordering experience. These providers process your chat messages and interactions under strict data processing agreements that:
- Prohibit using your data to train their general AI models
- Require deletion of your data after processing
- Maintain industry-standard security and privacy protections
- Limit data use to providing our specific service functionality
Legal Requirements
We may disclose information when required by law, to protect our rights, or to ensure the safety of our users and the public.
Business Transfers
In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the business transaction.
5. Data Security
We implement appropriate technical and organizational measures to protect your information:
- Encryption of data in transit and at rest
- Regular security assessments and audits
- Secure payment processing through certified providers
- Access controls and authentication measures
- Employee training on data protection practices
6. Your Rights and Choices
Account Management
You can access, update, or delete your account information through your profile settings or by contacting our support team.
Communication Preferences
You can opt out of promotional communications while still receiving essential order-related messages.
Data Portability
You can request a copy of your personal data in a commonly used format by contacting our support team.
Account Deletion
You can delete your account at any time. Some information may be retained for legal or operational purposes.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and login status
- Analyze usage patterns and improve our Service
- Provide personalized content and recommendations
- Measure the effectiveness of our marketing efforts
You can control cookie settings through your browser preferences, though some features may not function properly if cookies are disabled.
8. Children's Privacy
Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.
10. Data Retention
We retain your personal information for as long as necessary to provide our Service, comply with legal obligations, resolve disputes, and enforce our agreements. Order history and transaction data may be retained for accounting and legal purposes.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes via email or through the Service. Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
CafeCue Privacy Team
Email: hello@cue.cafe